1. Introduction

Welcome to Eesha Fintech Private Limited Ferry Booking (“Eesha Fintech Private Limited“, “we”, “our”, or “us”). By accessing or using our website, https://ferry.eeshape.in/ (the “Platform”), you agree to comply with and be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our Platform or services.

2. About Our Services

Eesha Fintech Private Limited provides an online platform that enables users to:

• Search available ferry routes
• View ferry schedules
• Book ferry tickets online
• Make secure online payments
• Receive electronic tickets (e-Tickets)
• Manage or view booking history (where available)

Eesha Fintech Private Limited acts as a booking facilitator and may work with ferry operators, transport authorities, and payment service providers.

3. Eligibility

By using our Platform, you confirm that:

• You are at least 18 years of age or are using the Platform under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• All information provided by you is accurate, complete, and up to date.

4. User Account

Certain features may require registration. You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Restricting access to your account.
• Ensuring all activities under your account are authorized.

You must notify us immediately if you suspect unauthorized use of your account.

5. Ticket Booking

Users are responsible for verifying:

• Passenger names
• Travel date
• Route
• Boarding point
• Contact details
• Identification details (if applicable)

Tickets issued with incorrect information due to user error may not be eligible for modification or refund.

6. Payment

Payments can be made using the payment methods available on the Platform.

A booking is confirmed only after:

• Successful payment, and
• Receipt of a booking confirmation or e-ticket.

If payment is deducted but a booking is not confirmed, the amount will generally be refunded or reversed according to the payment gateway or banking partner’s policies.

7. Ticket Validity

Passengers must:

• Carry a valid e-ticket or printed ticket.
• Present valid government-issued photo identification if requested by the ferry operator.
• Arrive at the boarding location at least 30–60 minutes before departure or as specified by the ferry operator.

Failure to report on time may result in denial of boarding without refund.

8. Cancellation and Schedule Changes

Ferry schedules may change due to:

• Weather conditions
• Tidal conditions
• Technical issues
• Operational requirements
• Government or port authority directives
• Safety concerns

Eesha Fintech Private Limited is not liable for delays or cancellations beyond its control.

Where applicable, refunds or rescheduling will follow the ferry operator’s policies.

9. Passenger Responsibilities

Passengers agree to:

• Follow all ferry operator rules and regulations.
• Carry valid identification where required.
• Comply with safety instructions issued by ferry staff.
• Avoid carrying prohibited or dangerous items.

The ferry operator reserves the right to deny boarding to passengers who violate safety or operational guidelines.

10. Prohibited Activities

Users must not:

• Use the Platform for unlawful purposes.
• Make fraudulent bookings.
• Attempt unauthorized access to our systems.
• Use automated software to access or scrape the Platform.
• Disrupt or interfere with the Platform’s operation.

11. Intellectual Property

All content on the Platform, including but not limited to:

• Logos
• Software
• Graphics
• Images
• Text
• Designs
• Trademarks

is the property of Eesha Fintech Private Limited or its licensors and is protected by applicable intellectual property laws.

12. Limitation of Liability

Eesha Fintech Private Limited shall not be liable for:

• Ferry delays or cancellations
• Weather-related disruptions
• Loss of luggage
• Missed connections
• Personal injury
• Acts or omissions of ferry operators
• Technical failures beyond our reasonable control

Our liability, if any, shall be limited to the booking amount paid through the Platform, subject to applicable laws.

13. Privacy

Your use of the Platform is also governed by our Privacy Policy.

14. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located where Eesha Fintech Private Limited registered office is situated.

15. Changes to Terms

We reserve the right to modify these Terms at any time.

Updated Terms become effective upon publication on the Platform.

16. Contact Us

For any questions regarding these Terms & Conditions, please contact us using the contact details available on our website.