Refund and Returns Policy

This Refund & Cancellation Policy governs cancellations and refunds for ferry ticket bookings made through https://ferry.eeshape.in/.

Refund eligibility is subject to:

Passengers may cancel eligible bookings before the scheduled departure time, subject to the cancellation rules of the ferry operator.

Cancellation charges may apply.

Some promotional or discounted tickets may be non-refundable.

Refunds may be issued in the following situations:

Refund requests are subject to verification.

Refunds will generally not be provided if:

Passenger fails to report before boarding time.
Incorrect passenger details were entered.
Passenger misses the ferry.
Booking is made under a non-refundable fare.
Boarding is denied due to invalid identification or violation of operator policies.

If payment is debited but the booking is not confirmed:

The amount is generally reversed automatically by the payment gateway or bank.
Reversals typically take 5–10 business days, depending on the bank or payment provider.

If the amount is not credited within the expected period, please contact our support team.

If duplicate payments are made for the same booking due to technical issues, eligible amounts will be refunded after verification.

You may be required to provide:

Approved refunds are generally processed within 7–10 business days.

Actual credit timelines depend on your bank or payment service provider.

Platform convenience fees, payment gateway charges, and service fees may be non-refundable unless required by law or expressly stated otherwise.

For assistance with cancellations or refunds, please contact our customer support using the details available on our website.