1. Introduction

Eesha Fintech Private Limited Ferry Booking values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use https://ferry.eeshape.in/.

2. Information We Collect

Personal Information

We may collect:

• Full name
• Mobile number
• Email address
• Passenger details
• Date of birth (where required)
• Government-issued identification details (if required)
• Billing information

Booking Information

We collect information relating to:

• Ferry route
• Travel date
• Booking reference
• Passenger count
• Ticket status
• Boarding location
• Payment status

Payment Information

Payments are processed through secure third-party payment gateways.

We do not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Cookies
• Log files
• Website usage analytics

3. How We Use Your Information

We use your information to:

• Process ferry bookings
• Issue electronic tickets
• Send booking confirmations
• Provide customer support
• Process refunds
• Prevent fraud
• Improve website performance
• Comply with legal obligations
• Communicate important travel updates

4. Cookies

Our website uses cookies to:

• Improve user experience
• Maintain login sessions
• Remember user preferences
• Analyze website traffic

You may disable cookies through your browser settings; however, some features may not function properly.

5. Sharing of Information

We may share information with:

• Ferry operators
• Payment gateway providers
• Banks
• Government authorities (where legally required)
• Technology service providers
• Fraud prevention agencies

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we strive to use commercially acceptable means to protect your data, no electronic storage or internet transmission is completely secure.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce our agreements

8. Your Rights

Subject to applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Request deletion where legally permissible
• Withdraw consent where applicable

To exercise these rights, please contact us using the details provided on our website.

9. Third-Party Links

Our Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 unless they are traveling under the supervision of a parent or legal guardian.

We do not knowingly collect personal information directly from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page along with the revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or the handling of your personal information, please contact us using the contact information provided on https://ferry.eeshape.in/.

Additional recommendation

For an online ferry booking platform, it’s also a good idea to publish:

• Cancellation Policy (if you want it separate from the Refund Policy)
• Shipping & Delivery Policy (explaining that e-tickets are delivered electronically via email/SMS and no physical tickets are shipped)
• Grievance Redressal Policy (with customer support contact details and expected response timelines)

These additional pages improve transparency and help meet common expectations of payment gateways and users.